support
product
what is different about higher design products?
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what health changes do higher design products work for?
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will my specific medical device, tube, or drain fit?
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where are higher design products made?
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where do you source fabrics from?
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when are new/other higher design products launching?
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pre-orders
when an item is pre-order, what does this mean?
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when can I expect to receive my pre-order item?
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how can I check on the status of my pre-order?
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how can I update or cancel my pre-order?
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my account
how do I create an account?
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how do I change my password?
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can I place an order without creating an account?
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i'm still having tech issues.....can someone help?
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how do I subscribe to mailing list?
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how do I unsubscribe and stop receiving emails?
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sizing, fit, & care
when will higher design offer more sizes?
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what size am I?
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if I fall between two sizes....which should I order?
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how should I care for my garment?
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discounts
your products are too expensive...
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does higher design offer bundled pricing or corporate discounts?
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does higher design offer discounts? you betcha, we sure do!
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can I use multiple discount codes at checkout?
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my discount code isn't working...
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healthcare
are products covered by insurance?
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are products under clinical approval?
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are products classified as medical devices?
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community & impact
are higher design products made with sustainability in mind?
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what non-profit orgs does higher design work with?
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can my non-profit work with higher design?
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do you donate a percentage of profits to charity or community groups?
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payments & billing
what form of payment do you accept?
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when will my credit card by charged for pre-order items?
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can I remove a saved payment method?
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my payment isn't going through...
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gift cards
do you offer gift cards?
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how do I redeem a gift card?
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how do I check a balance of a gift card?
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can I return a gift card?
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can I purchase a physical gift card?
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my gift card isn't working...
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business & partners
does higher design offer wholesale pricing for resellers or retail stores?
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I want to donate higher design products to a hospital or group...
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what's with the bright colors, funky doodles, and quirky shapes?
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what's higher design's company mission?
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other
how do I get involved with higher design as a brand ambassador?
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can I buy higher design at retail locations?
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can I buy higher design products internationally?
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need more help?
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