support
returns & exchanges
how do I return a product?
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what is higher design's return policy?
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I need to exchange for a different size or color...
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I received a gift, how I return or exchange?
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how long will my refund take?
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how do I cancel an order?
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where can I find my order number?
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damaged or defective item?
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I received the wrong product...
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shipping
how long will it take for pre-order items to ship?
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what is higher design's shipping policy?
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what shipping provider does higher design use?
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does higher design ship internationally?
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my order didn’t arrive, or was lost, stolen or damaged...
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oops! I entered the wrong shipping address... can I change?
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need more help?
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