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returns & exchanges

how do I return a product?

what is higher design's return policy?

I need to exchange for a different size or color...

I received a gift, how I return or exchange?

how long will my refund take?

how do I cancel an order?

where can I find my order number?

damaged or defective item?

I received the wrong product...

shipping

how long will it take for pre-order items to ship?

what is higher design's shipping policy?

what shipping provider does higher design use?

does higher design ship internationally?

my order didn’t arrive, or was lost, stolen or damaged...

oops! I entered the wrong shipping address... can I change?

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